• We place our customers first and provide warm, sincere and engaging service.

• We promise to treat all our customers professionally, with courtesy and respect.

• We will always aim to address our customers' enquiries in-store immediately.

• We will ensure the information our customers need will be easily available.

• When contacting us via telephone, email or web pages, we aim to respond to our customers' enquiries within 48 hours of our customers' first contact.

• We aim to match the right products for our customers' needs and offer our customers trustworthy advice about our products. Above all, we want our customers to be satisfied with our service.